Terms & Conditions

  1. ONLINE BOOKINGS - Please note that a 50% deposit is required for all treatments.  We kindly ask for 48 hours’ notice for cancellations. Changes/ Cancellations made under 48hrs notice will incur a 50% fee, the 50% deposit is unable to be refunded.  Cancellations under 24 hours, or on the day of your appointment or fail to attend will result in the full amount of the treatment being charged to your nominated card.   
  2. ONLINE BOOKINGS ARE NOT PERMITTED FOR GIFT VOUCHER TREATMENTS. - You must book at the Spa (40413284) a minimum of 1 week in advance with your Voucher number & Credit Card details in order for us to hold the booking. Voucher bookings that are made online will be charged to your credit card, there is a NO Refund Policy for bypassing the terms & conditions & you will have to use your gift voucher for your next visit. The Voucher must be presented on arrival, either digital or paper copy. We kindly ask for 48 hours’ notice for cancellations. Changes/ Cancellations made under 48hrs notice will incur a 50% fee, which will be deducted from the value of your voucher. Cancellations under 24 hours, or on the day of your appointment or do not attend will result in the Voucher being voided. Expired Vouchers have no value & must be redeemed prior to the expiry date.  They will not be extended.  Thankyou for your understanding.
  3. Vouchers are non-refundable & cannot be exchanged for cash.  Catalena Beauty & Day Spa is not responsible for lost/stolen vouchers & not responsible for replacing a lost/stolen voucher. Gift Vouchers are like money, please keep them secure, as you would money.  Prices & treatments are subject to change. If there has been a price increase you will be required to pay the difference.