Business Policy
IMPORTANT: PLEASE READ OUR TERMS AND CONDITIONS
Online bookings are unavailable for Voucher Bookings. Bookings made online will be charged to your credit card. Please call the Spa (40413284) a minimum of 1 week in advance to book your treatment with your Voucher number & Credit Card details in order to hold the booking. In the event of a late cancellation the fee will be charged to the nominated card. The Voucher must be presented on arrival, either digital or paper copy.
We kindly ask for 48hrs notice if you need to cancel your appointment. Changes/ Cancellations made within 48hrs of appointments or will incur a 50% fee, which will be deducted from your nominated card or the value of your voucher. If you fail to attend your appointment without any notice you will be charged for the treatment or the Voucher will be voided. Please arrive 10 mins before your booking time to facilitate treatment preparation, unfortunately late arrivals will mean that your treatment is shortened.
CA Jettner trading as Catalena Beauty & Day Spa -Privacy Policy
Introduction
Catalena Beauty & Day Spa regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Catalena Beauty and Day Spa users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Cathy Jettner on 07 4041 3284.
Collection of Information
In order to use the Catalena Beauty & Day Spa website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Catalena Beauty & Day Spa is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Catalena Beauty & Day Spa customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at catalenabeauty@yahoo.com.au.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at catalenabeauty@yahoo.com.au.
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Catalena Beauty & Day Spa uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at catalenabeauty@yahoo.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Catalena Beauty & Day Spa may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
Catalena Beauty & Day Spa does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Catalena Beauty & Day Spa site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Catalena Beauty and Day Spa .
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
Catalena Beauty & Day Spa - Security Policy
Catalena Beauty & Day Spa uses the Stripe Payment Gateway for its online credit card transactions.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
Delivery Policy
Physical Goods
After ordering online, you will receive an email confirmation containing your order details, please ensure that you provide your email address. Automated confirmation is sent on receipt of your payment We will attempt to send your goods via Australia Post within 5 working days; however if goods are unavailable, delivery will take a little longer. If you wish to query a delivery please contact us at catalenabeauty@yahoo.com.au.
Refund & Returns Policy
We do not process refunds for a change of mind. If your purchase is faulty, please email us at catalenabeauty@yahoo.com.au within 7 days t so that we can resolve the problem. This refund policy does not apply to goods which have been opened or used, damaged after delivery, or if any attempt has been made to alter the product or if it has been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Catalena Beauty & Day Spa will not be responsible for parcels lost or damaged in transit if you choose not to insure.
The Walk Shop 2/82 Lake Street
Cairns City
Queensland 4870
catalenabeauty@yahoo.com.au