Book securely online or call us on 07 4041 3284
Please switch off your mobile phone before entering the Day Spa. We require a minimum of 24 hrs notice to change or cancel an appointment. A cancellation fee of 50% will apply to changes or cancellations within this time. 'No show' appointments are charged at the full price of the booking. Weekend bookings will require prepayment or credit card details at the time of booking. Please arrive at least 10 minutes before your scheduled time. This ensures you receive your full treatment time.
What if I am late for my appointment?
Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next client is not delayed. *Full charge remains applicable *
Please let us know when booking if you are pregnant and what stage of pregnancy. Massages or stimulating treatments are not recommended during the first 3 months of pregnancy.
If you have high blood pressure, heart conditions, allergies or other medical complications, we advise that
you consult your doctor before signing up for any spa services. Please inform us of any medical
conditions. Clients who have received any form of cancer treatment must provide evidence from their doctor
before having a treatment.
Smoking anywhere within and around the spa is not allowed.
If you are booking with a Gift Voucher please quote Voucher number at the time of booking
Voucher numbers with a "GV" series of numbers cannot be booked online, only vouchers that are purchased online can be booked this way. Please call us on 07 40413284 to secure your appointment
- Please mention voucher when booking and present voucher on arrival.
- This voucher is non-refundable & cannot be exchanged for cash.
- PH 40413284 to book. Menu at www.catalenabeauty.com.au
- Gift Vouchers cannot be used on Sundays/ Public Holidays
- Please arrive 10 mins before your booking to aid preparation.
- Voucher is valid to expiry date/cannot be redeemed or replaced after this date.
- We are not responsible for lost or stolen vouchers
- Prices and treatments can be subject to change. If you have a Treatment Voucher you are required to pay the difference in the treatment cost.
- This Voucher not valid with any other offer and/or special at Catalena Beauty & Day Spa.
- This voucher must be used by one person in one visit, unless a series of treatments has been purchased
- Failure to attend appointment without 24 hours’ notice will result in Voucher being voided.
- Changes/Cancellations within 24 hours of your appointment will incur a 50% fee
- This gift certificate is non-transferable/ resale is prohibited.
In order to support our valued clients we implement these procedures to minimise any inconvenience
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