Book securely online or call
07 4041 3284
Please switch off your mobile phone before entering the Day Spa. We require a minimum of 24 hrs notice to change or cancel an appointment. A cancellation fee of 50% will apply to changes or cancellations within this time. 'No show' appointments are charged at the full price of the booking. Weekend bookings will require prepayment or credit card details at the time of booking. Please arrive at least 10 minutes before your scheduled time. This ensures you receive your full treatment time.
What if I am late for my appointment?
Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next client is not delayed. *Full charge remains applicable *
Please let us know when booking if you are pregnant and what stage of pregnancy. Massages or stimulating treatments are not recommended during the first 3 months of pregnancy.
If you have high blood pressure, heart conditions, allergies or other medical complications, we advise that
you consult your doctor before signing up for any spa services. Please inform us of any medical
conditions. Clients who have received any form of cancer treatment must provide evidence from their doctor
before having a treatment.
Smoking anywhere within and around the spa is not allowed.
If you are booking with a Gift Voucher please quote Voucher number at the time of booking
Gift Vouchers are valid until the expiry date specified and cannot be redeemed or replaced after this date. Voucher numbers with a "GV" series of numbers cannot be booked online, only vouchers that are purchased online can be booked this way. Please call us on 07 40413284 to secure your appointment
Catalena Beauty and Day Spa is not responsible for lost / stolen vouchers, and is not responsible for replacing a voucher that has been lost /stolen. Vouchers are non-refundable and cannot be exchanged for cash.
Vouchers are not valid with any other offer and / or special at Catalena Beauty and Day Spa. This voucher must be used by one person in one visit. Voucher Bookings that fail to attend their appointment without 24hours notice (unless in extenuating circumstances) will result in the Voucher being voided. Changes or cancellations made within 24hrs will incur a 50% fee, which be taken off the value of the Voucher. There is a 15% surcharge on Public Holidays and on Sundays there is a 10% surcharge. Please arrive 10 mins earlier than your booking time to facilitate treatment preparation.
In order to support our valued clients we implement these procedures to minimise any inconvenience
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